CORE SERVICE
“Leave the responsibility of ensuring your sales campaign is a success to our team! We specialise in the planning, implementation and follow up process of all campaigns, including strong retention and growth strategies. Whether you’re a small business owner or large corporate…face to face, online or telephone campaigns…OUR SALES TEAM ARE THERE FOR YOU WHEN YOU NEED US!” Gai Hook – Director of Virtual Sales Strategy
CUSTOMER SERVICE TEAM
TELESALES TEAM
- Direct selling, cross-selling and up-selling
- Appointment setting CEO level
- Appointment setting for sales representatives
- Scheduled calls for online demonstration
- Event, seminar and webinar attendance
- Website advertising and sponsorship
- Membership renewal and upgrade
- Campaign follow up and sales closure
- Internet research and analysis
POINTS OF DIFFERENCE
- Feedback notes on every call
- Windows of opportunity pinpointed
- Client access to representatives
- Representatives are industry specialised
- ‘Real time’ monitoring and tracking
- Constant and personal supervision by Gai and Tony Hook
GAI HOOK has managed sales teams for the best part of 35 years for both the government and corporate sector. Gai ensures that every campaign is fine tuned for response every step of the way and that clients have the strategic guidance they need.
TONY HOOK, Gai’s husband and partner in the business, has an extensive background in telecommunication and IT solutions with Telstra, Vodaphone and Optus. This ensures that all clients have the personalised and specialist care needed for any technical “hitches”.
COMPETITOR ACTIVITY
Ever wondered what your ideal customer is being exposed to as we speak? What ‘buzz’ phrases and words are now turning your market off? What’s turning them on? How do they think, how do they buy, how do they prioritise? The development of any type of plan begins with research. The insight gained for a competitive advantage comes from the marketplace not from your mind.
SALES PLANS
Our team have worked with many businesses, across many industries, government and corporate. Their frontline ‘real time’ feedback enables Gai to develop and further fine tune sales plans. Our goal is to break down the sales process and advise on what works, what doesn’t and how to generate more leads for your business.
EXHIBITOR PLANS Pre and Post Show
When you’re exhibiting do you want to maximise every hard earned dollar?
You’ve spent so much on floor space, carefully designed your stand to attract that audience, BUT are you sure you’re making the absolute most out of this opportunity? As an ex Exhibition Manager, it’s in my blood! Let me take this journey with you and ensure you maximise your return on those hard earned dollars! Are you perfectly matched with the right market, at the right time, at the right event? And what about your location? Are you making the most of traffic flow, exposure and promotional opportunities? How about feature areas and other exhibitors? So much to think about and so little time!
MARKETING SUPPORT
Had enough of trying to manage your own marketing?
Getting the right marketing advice and support can significantly boost the bottom line of all sales campaigns. Virtual Sales Strategy have aligned themselves with marketing, public relation, web design, graphic design, digital and offset printing specialists. If you own or run a small to medium enterprise and have the need for proactive marketing but don’t have an internal marketing resource, call us today on 02 8007 5515 or call Gai direct on 0413 519 840
- Website Video
Video on your website is rapidly becoming a must have item for making your personal connection wit potential clients - Graphic Design and Printing
We’ll design and develop a brilliant brand and knock out marketing materials for you. We will then liaise with the printer to make sure the artwork is precise, the quality assured and the printing completed in time for your campaign! - Online Marketing
Your business will stand out with a crisp website, keyword rich copywriting, SEO, Social Media & Email Marketing. We’ll make sure that those prospects responding to your campaign are not disappointed! - Direct Mail Out
Let us take the headache out of distributing those brochures, newsletters or flyers. Whether we are faxing, emailing, sending by courier or through the post, we have the expertise to manage the logistics cost effectively and in a timely manner.
COMPLEMENTARY WORKSHOP
What’s the difference between sales and Marketing?
How can you effectively manage both?
COST & PROCESSES Outbound Call Service
You only pay for our consultant’s time!
Value added services at no cost:
- General consultation
- Management of staff
- Daily reporting & analysis
- Skype reporting if required – calls/communication
- Online calendar management if applicable
- Database management & email distribution if applicable
Call rate includes:
- All Australian and International landline costs
- Mobiles are charged at 30c per minute
Customer Service $37.50+GST per hour
Telesales Representative / Executive Assistant $47.50+GST per hour
Average call rate –Database qualification @ 20-25 calls per hour. Sales @ 17-20 calls per hour
Initial Training (if applicable)
A Skype conference call (usually one hour) is conducted between consultants, Gai or Tony Hook, and the client. Staff will have been thoroughly briefed on company background, product or service and campaign objective prior to the call and ready with questions.
Email Distribution (if applicable)
…after or during outbound calls. You have the choice of having us do this for you by way of adding an account to Windows ‘live’ or Google docs…or you may wish to send the emails yourself from our daily spreadsheet. Any scenario of an urgent nature will be brought to your attention when appropriate.
Feedback From Your Consultant
Our clients have the opportunity to speak directly with our consultants and also provide personal training if they wish. As we use Skype email to communicate in real time whilst our ladies are speaking with prospects, any issues that arise can immediately be addressed by myself, Tony or the client.
Scheduling
Regular clients are booked a month in advance so we are always aware of current availabilities for new clients but this can change by the hour. We must know the hours you require for the following week by 12pm, your local time, each Friday. If you wish to cancel hours for the following week the same deadline applies otherwise you will incur the cost of the original hours requested. This ensures we are able to schedule our team in advance and maintain our service level for all clients.
Payment Options
If payment is made in advance of calls then our Telesales rate of $47.50 per hour is reduced to $37.50 per hour Alternatively, our ladies are paid weekly, therefore we invoice weekly with 7 day terms unless otherwise agreed upon. Payment can be made by Electronic Funds Transfer or Company Cheque.
